Ordering & Payment
How can I place an order?
You can order online simply by clicking the "Buy Now" button next to the item you wish to purchase (you can always remove the item from your order later) and when you are done shopping click the "Proceed to Checkout" button which takes you to our secure checkout. You may then enter your delivery and billing information and credit card details and submit your order via our secure server. Alternatively, if you'd prefer to place your order over the phone you can call a member of our sales team on 0116 23577 86 (lines open 10:00am until 6:00pm Monday to Saturday).
What methods of payment do you accept?
We accept MasterCard, Visa, Switch / Maestro, and PayPal as well as personal cheques and bank or building society cheques (all cheques made payable to "FURNITURE DIRECT (LEICS) LTD"). With secure payment gateway like Barclaycard ,Paypal and google checkout.
Do FurnitureDirectUK prices include VAT?
All prices quoted by us include VAT at 20%
How do your prices compare to others?
Our prices reflect a saving of between 10% and 30% off the manufacturer's suggested retail price. While list prices and discounts vary from place to place, we are confident that our prices are among the most competitive anywhere in the UK. If you see an item cheaper elsewhere we'll do our best to beat that price. Please see our Price Promise for further details.
What happens once I've placed my order?
When we receive your order we'll order your items from our suppliers (unless they are in stock). Once your goods are available you will be contacted by telephone by our home delivery company to arrange delivery. Parcel deliveries will be delivered within the stated delivery time and will not be booked-in in advance. For more details on delivery, please see the Delivery section of these FAQs.
What happens if I want to cancel my order?
An order may be cancelled at any time between the placement of the order and 7 calendar days following delivery of the goods. If you change your mind and decide to cancel your order before it has been delivered, please contact us as soon as possible by clicking here or calling us on 0116 2357786 (lines open 10:00am until 6:00pm Monday to Saturday). We will need to know the name the order was placed in, your order number, the item(s) you wish to cancel and the reason for cancellation. If your order has already been delivered and you wish to send it back, please refer to our Returns Policy in the After Sales section of the FAQs.