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With over many years in the industry FurnitureDirectUK has a wealth of experience when it comes to furniture. In fact, we have so much experience, we would even go as far as calling ourselves experts on the subject. To maintain our high levels of customer satisfaction, all staff members are highly trained with the best product knowledge in the industry. They are also fully trained to understand what product(s) would be suitable to satisfy individual customer needs. We understand that buying from a website can be a difficult and daunting experience so our staff is trained to make the process as easy as possible.
We do not quite understand why popular high street shops insist on having delivery times of anything between 1 – 12 weeks. We do, however, understand that delivery time is a very important factor when buying a product. For this reason, we have ensured that we hold vast quantities of stock that not only represent excellent value for money but can also be delivered to our customers within 1-2 working days. (on most of the products)To view our stock section, please click on the following
We have trialed a huge number of UK logistics companies to ensure that the delivery service we offer is second to none. As well as offering bed frames and mattresses on a 1-man overnight service, we are able to deliver our larger items using a 2-man, white glove, room of choice service. The two man premium service provides a 3-4 hour time slot the day prior to the agreed day of delivery. To find out more about the delivery services that we offer, please click on the following link...READ MORE >
Our sales team continually trawls our competitor’s prices to ensure that our prices remain the most competitive on the internet. However, if you do find another internet retailer supplying the same exact product at a lower price, we will look at matching the price for you. To view our price match terms, please click on the following link...READ MORE >
If you receive a product that you do not like and would like to send it back to FurnitureDirectUK, as long as you do not sleep or use it, keep it in its original packaging and inform us in writing within 7 days of receiving the product, you can return the product for a full refund( as long as its not made on your specification). Alternatively, we can collect the item from you for a charge. To view the full details with regards to the collection procedure, please click on the following link...READ MORE >
For peace of mind, all products that we sell come with a minimum 12 month manufacturer guarantee. If anything goes wrong with your purchase within 12 months of receiving it, our Customer Support Department will be able to arrange a suitable resolution whether it be a replacement part, replacement product or an on-site repair.READ MORE >
We use the latest technology to ensure that ordering both over the phone and via our website is 100% secure. When ordering on the website, our payment processor, Barclay card and paypal ensures that no third party can view any of your personal details. Once your credit/debit card details have been entered into our online checkout, even members of staff cannot view them. Orders through the phone are entered directly on our secure system where again, as soon as the transaction has been processed, the credit/debit card details are no longer visible.